Frequently asked questions

Frequently asked questions

How does a water-vapour fireplace work?

A fine water mist is illuminated by LEDs to create a deep, moving three-dimensional flame effect. There is no combustion, wood, gas or bioethanol.

Does the fireplace produce heat?

No. Brume Ambrée models are designed to create a visual and architectural presence. They are not a substitute for a heating appliance.

Is a flue required?

No. As there is no combustion, no smoke-extraction flue is required. A suitable electrical supply and compliance with the installation instructions remain essential.

Which sizes are available?

The collection is available in 70, 80, 100, 120, 150, 180, 200 and 250 cm. The exact technical dimensions are shown on the selected model’s product page.

What is the difference between the natural flame and multicolour versions?

The natural flame version provides a deep, timeless amber light. The multicolour version lets you change the atmosphere using 7 colors.

Which electrical connection should I choose?

Select the voltage and plug corresponding to the country of installation. Compatible options are shown on each product page. If in doubt, tell us the delivery country before ordering.

What type of water should I use?

Use the water recommended in the model’s instructions. Distilled or demineralised water may be recommended to reduce deposits and protect the misting system.

Can the fireplace be connected directly to the water supply?

Depending on the model and chosen configuration, water can be supplied by filling the tank or through a mains-water connection. Check the selected option before preparing the cabinet or recess.

Can I install it myself?

A straightforward installation can be completed by strictly following the instructions. For a bespoke integration, permanent water connection or electrical work, we recommend using a qualified professional.

How long does delivery take?

Please allow approximately 20 days in total for order processing, production and delivery. This timeframe may vary slightly depending on the model, configuration and destination country. Tracking details are sent as soon as the order is dispatched.

Can I return my order?

Yes, subject to the applicable conditions. You generally have 14 days after receipt to exercise your right of withdrawal. See our Returns and refunds page for the full procedure.

What does the warranty cover?

You benefit from the applicable statutory warranties, including the legal guarantee of conformity and the warranty against hidden defects. Keep your order number and the product serial number for any claim.

Need help choosing?

Tell us the required length, delivery country and planned type of installation on the Contact Brume Ambrée page.